Tenant Engagement Services

eServus is pleased to offer Tenant Engagement Services, a suite of high-value services that are designed to engage your tenants and free up your building staff's time by taking these important but labour-intensive activities off their plate.

  • Tenant Events

  • Building Newsletters

  • Tenant Surveys

  • Corporate Gifts

  • Award Submissions

  • Social Media Management

Tenant Events

From summer barbecues and holiday receptions to Earth Day interactive displays and new-tenant welcome events, eServus can take care of all the details of your next tenant event. From original concept to flawless execution, there's no event too big – or too small – for us to handle.

Tenant events are a great way to engage with your tenants, build goodwill and show them how much you value their business. The eServus team has years of experience organizing events, so let us help you bring your next tenant event to life.


Building Newsletters

A well-written building newsletter is the cornerstone of an effective tenant communication strategy. eServus will create a tenant newsletter that educates, informs and entertains your tenants. Newsletters, either in print or digital format (or both), are an excellent tool to build relationships with tenants, enhance your brand and create goodwill.

Our team of designers and writers will create a newsletter that's unique to your property. You can use your newsletter to share information on your building's service initiatives, announce new retail tenants, or promote a fun, engaging contest.


Tenant Satisfaction Surveys

eServus has partnered with a national leader in providing market research services to offer you effective – and affordable – tenant satisfaction surveys. eServus's online tenant satisfaction survey template is fully customizable, providing you with maximum flexibility.

That means you can include not only standard questions on HVAC, cleaning and security but specific questions relating to unique building features and programs, including retail programs, tenant services and environmental initiatives. Survey results are presented in easy-to-understand reports that give you and your team the right information to quickly respond to tenant issues.


Corporate Gifts

Corporate gifts are a great way to build your brand, connect with your tenants and recognize holidays, special events and milestones.

Give a sweet treat at the end of a fire drill, entice tenant satisfaction survey completions with prize incentives or welcome the newest tenant with a fully customized gift. From cookies and chocolates to gift baskets and environmentally friendly giveaways, eServus does it all!


BOMA Award Submissions

Property managers are always on the lookout for new ways to differentiate their buildings, make a connection with building occupants and attract future tenants. Earning designations from the Building Owners and Managers Association (BOMA) is a cost-effective way to achieve all three goals.

Let eServus assist with the time-consuming task of preparing your BOMA application. We provide:

  • Research and content development
  • Award-winning writers to ensure accurate and professional applications
  • Completion and submission of the final application

Social Media Management

Social media can be a very powerful tool to connect with your tenants and should be part of every property manager’s tenant engagement toolkit. However, it is often difficult to find the time and resources required to establish and maintain an active social media presence.

Through eServus’s Social Media Management Services, we will work closely with you to help establish a social media strategy for your property and manage social channel content on a daily basis to help achieve your tenant engagement objectives.


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eServus Can Help You Engage Your Tenants

Engaging your tenants in meaningful ways drives tenant satisfaction and increases the likelihood of lease renewal.

For more information about eServus Tenant Engagement Services, or to request a quote, please complete the following form and an eServus representative will follow up with you.


FROM THE BLOG: TENANT ENGAGEMENT IN ACTION

We are passionate about helping the commercial real estate community engage their tenants. Read our blog for actionable tips on tenant engagement.

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